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NEDBANK

Contact protocol NEDBANK

Dear IVPD member

Nedbank value your partnership and are committed to providing you with the highest level of service. To ensure that any issues you encounter are resolved promptly and efficiently, we would like to outline the contact information and escalation process for your reference.

CONTACT INFORMATION
For any support or service-related inquiries, please contact our customer support team through the following channels and obtain a reference number:
Merchant Helpdesk
Phone: 0860 114 966
Email: MHE@Nedbank.co.za
Authorisations
Visa/Mastercard 0860 321 222
American Express 0860 321 555
Diners Club 0860 346 377
Tally roll suppliers.
Slam Paper 011 472 7280 or 0800 111 070
Uniprint 031 560 2300

Escalation Process
If your concern isn’t fully addressed through our initial contact, please follow the escalation steps outlined below:

First-Level Support:

Contact our customer support team using the contact information provided above.
Provide a detailed description of the issue along with any relevant reference number.
Our support team will primarily attempt to resolve the issue at the first level through telephonic troubleshooting.